There has been must discussion and debate over the widespread adoption of face masks, but the general consensus is that they can help to slow down the spread of Coronavirus at the very least.
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To compete in today’s competitive environment, it’s not good enough to have a disruptive product. Your customer experience also needs to shine.
Connecting different channels for a complete buying experience is, now more than ever, a must-have for retailers, and access to technology – and data – is not a problem anymore. So what is missing?
Tech will impact eCommerce in ways that people have not yet realized.
The UK public has been given the all-clear to return to the high street.
Retailers around the world are facing an unprecedented situation. No one is immune and suddenly there is such a thing as “too big to fail.”
Usually an economic crisis would herald the rise of second-hand shopping but not when there are psychological fears about contamination.
One of the many consequences of COVID-19 is that many retailers have been forced to rethink core elements of their business – from how they model their supply chains, to who they sell to, to how they sell.
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The generation game
As new generations gain more spending power, they are creating seismic shifts in the retail landscape, forcing retailers to transform and adapt to their buying behaviours in order to remain relevant.
The global pandemic has taught businesses how they must be incredibly human-centric yet over-invest in technology to ensure they are fit for now and the future.
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