Category: eCommerce News

Leaders can strengthen team connections by creating regular opportunities to share feedback, ask questions and stay informed about company updates. Regular touchpoints, from team huddles to feedback surveys and internal messaging tools, keep frontline employees informed and connected.

The typical holiday shopper is buying presents on a deadline and got pulled in by a purported deal. It’s what borrowed traffic looks like, and borrowed traffic leaves once the reason it came (or the deal) is gone.

In a store of any real size, customers orient themselves using signage the same way they’d use it in an airport or a parking garage. Overhead department signs, aisle markers, and directional signage reduce the friction of “where do I find X” — and every extra minute a customer spends searching is a minute where they might decide to leave instead.

September has always been an important reset for retail. But this year, it offers a useful reminder that consumers increasingly dictate their own shopping calendar.

The first and most basic way to incorporate new marketing strategies is by encouraging innovation and creative risk at your firm. Teams sometimes have to think in new and exciting ways to make moves when old tactics are no longer working as they used to. Leaders need to embrace the most reliable parts of classic methods while experimenting with innovative tools and new strategies.

The study of over 1,000 U.S. consumers makes it clear: the issue extends beyond inbox fatigue. Generic brand communications are impacting consumer productivity, eroding trust, altering brand perception, and changing how consumers engage with brands.

When consumer budgets are squeezed and shoppers are making tighter decisions, an
empty shelf, a mislabeled pallet, or a late shipment doesn’t just cost you sales. It costs you relationships. And it costs you during the period when food and beverage volumes, including cold beverages, seasonal packaged goods, grilling staples, and snacks are at their highest.

Email delivers impressive results for businesses of all sizes, generating an average of $36 for every dollar spent. For independent retailers working with limited budgets, this kind of performance makes email one of the most cost-effective marketing channels available.

Everyone called this a supply chain story. It’s not really. Manufacturers weren’t ready, sure, but that’s not bad luck. They didn’t build enough capacity because nobody believed this many of us would show up the second we got permission to ask.

Why the next phase of e-commerce growth depends on automating the operational work behind the “Buy” button, and what a quarter of a million monthly customer conversations taught us about getting there.