Author: Retailist Team

Generative AI chatbots are a significant paradigm shift for the retail and eCommerce sectors. By offering advanced features like understanding complex queries, performing tasks, and maintaining conversational context, they have the potential to dramatically improve customer loyalty and Net Promoter Scores (NPS).

To mitigate the impact of labor shortages on customer experience and sales, retailers can empower their associates to provide efficient and high-quality services through technology adoption in-store

Demands now emphasize transparency, seamless transactions, and instant access to information. In fact, a remarkable 86% of B2B decision-makers now indicate a strong preference for self-service tools in reordering processes, a clear sign of a paradigm shift away from traditional sales interactions.

Jewelry loving stars such as Harry Styles and Formula 1 driver Lewis Hamilton are inspiring a new generation of men to accessorize with rings, bracelets and chains.

The report is specifically designed to aid senior ecommerce leaders in their strategic planning. The findings presented offer a snapshot into consumer preferences, enabling ecommerce decision-makers to sharpen their discounting and promotional strategies for 2023.

Ahead of Prime Day 2023, Amazon ramped up its influencer and creator focus. This focus is an extension of its affiliate program and states that Content creators participating in the Amazon Influencer Program earn affiliate commissions from Amazon for qualifying purchases.

The study indicates that the success of the deviant social media influencers lies in exploiting certain consumer characteristics that make them susceptible to their charms*. Key factors include high susceptibility to the influence of trusted digital others, low risk awareness, high risk appetite and a tendency to rationalise morally questionable purchases.

By harnessing the power of AI-driven data insights, retailers can forge robust customer relationships that pave the way to enduring loyalty, recurring business, and sustained success.

Automating last-mile deliveries offers a win-win scenario for retailers and drivers. It removes unnecessary ambiguity throughout the supply chain and makes sure that retailers, truckers, and all key stakeholders involved are more confident that a delivery will be on time.