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eCommerce News Tech & Startup News

Why retailers need to re-think the digital customer experience to retain an edge

A customer’s digital experience is often the first – and sometimes only – interaction consumers have with brands. Online shopping experiences not only impact live purchasing behavior, but also have a lasting influence on a brand’s perception and consequently, a customer’s desire to return to the site for future purchases

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eCommerce News Tech & Startup News

Digital.com Survey Gives Insight Into Power of Online User Reviews

It’s clear that many consumers consider them when making purchasing decisions. Unclear, however, are the many remaining questions online businesses face

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eCommerce News Tech & Startup News

Three ways to use loyalty programs to drive customer growth

Within direct selling, customer-centricity has been an increasingly important factor in driving growth in the last several years. It also provides opportunities for increased relevance, loyalty, and growth in a highly competitive, post-pandemic retail environment

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eCommerce News Tech & Startup News

The New Normal for Retail: Time to Rethink Your Marketing Mix

It’s not your imagination: Digital marketing costs are rising and response rates have been dropping

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eCommerce News Tech & Startup News

Amazon – How a Controversial Brand Continues to Dominate

Amazon benefited from this reliance. Even as the pandemic eases, it seems our dependence on online services has not

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eCommerce News Tech & Startup News

Sustainability Suffered Unintended Consequences Due to Complex Global Supply Chain

Because buyers now expect answers from suppliers instantaneously in response to changes in business conditions, businesses have been left with little time and under-equipped to consider the unintended consequences on environmental and social sustainability

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eCommerce News Tech & Startup News

Retail Turns Up the Heat: How heat-mapping is helping brick-and-mortars grow sales, cut loss and improve CX

As enterprises that use an emerging technology called heat mapping are discovering, the seemingly random movement of customers within a brick-and-mortar retail or restaurant space have an important story to tell — a story that ultimately can reveal ways to increase sales, optimize usage of space, prevent loss and improve the overall customer experience

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eCommerce News Tech & Startup News

From factory floors to consumers’ doors: Advantages of digitizing e-commerce supply chains

To mitigate emerging risks and thrive in the unfolding e-commerce revolution, retailers must gain a full view of the product journey – from factory floors to consumers’ front doors

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eCommerce News Retail News

Amazon Is Giving Its China-Based Sellers A Leg Up

Amazon has gone above and beyond in recent years to attract overseas merchants into selling on its marketplace. The direct result has been a flood of China-based businesses representing 75 percent of new Amazon sellers — competing directly with domestic merchants right here at home

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eCommerce News Retail News

Look to the Past for the Answer of Tomorrow

Over the past decade, there has been a significant shift in consumer mindset towards sustainable shopping