Small Business is Painful Right Now!
Why small businesses are struggling and how to overcome the pain and win!

By Mikel Lindsaar

Many small business owners will be questioning themselves right now. Why did I ever decide to go into business?

It is understandable. We’ve just come through a once-in-a-century disruption caused by the pandemic, only to be faced with runaway inflation, rising interest rates, and the almost impossible task of finding good staff due to low unemployment and competition for talent.

In addition, global supply chains have been upset with commodity prices going through the roof. 

In this article, I’m going to discuss how small retailers can not only face these challenges but overcome them and prosper.

You could be forgiven for throwing up your arms and giving up, but before you do, let me say with complete confidence that I believe it is not only possible but probable you will survive. Provided you put these actions in place in your business.  

If there was one word that summarised all these actions it is value. 

Let’s start with being valuable to your customers. It has been true since the first business was created and will be true in the far future. If you are valuable to your customers, they will buy from you. And the way to be valuable to your customers is to stay close to them and understand them.

There is a small retail cafe not far from my home, that knows their customer very well. So well in fact, that for many of them, they know their preferred coffee so the customer doesn’t even have to order. Many of their customers love this care and attention and also eat there regularly. This means the cafe also knows what its customers like to eat. 

Armed with this information, when the lockdown happened, they were able to quickly pivot to making take-home meals for their customers. Being valuable to their customers they sold out almost every day and were able to keep all their staff, right through the pandemic.

Another aspect of value in small business is the extraction of value from your business – in the form of profit. One way of improving your profit is to improve your use of technology and also how you use your available staff. 

Many small businesses, particularly retailers who have an e-commerce business are using way too many platforms that don’t integrate well and end up costing too much in terms of human resources – paying people to get the computers to talk to each other. 

With the new E-Commerce 3.0 platforms you can have one platform performing all the functions of your store, and not having to waste staff, you can deploy them to customer-facing activities which will also help you drive higher revenue. 

Not only that, but having a more integrated system, and being more confident in the currency of your data, your team can deliver better service and be more valuable to your customers. This will inevitably deliver positive results in terms of loyalty and spending from customers who will trust and value you more.

Being closer and more valuable to your customers that you will start to attract more loyal customers for longer periods of time. Thus, improving your average lifetime customer value. 

Beyond the value to your customers, imagine how much better your staff will feel when they have confidence in your systems, and don’t have to keep playing catch-up and double-guessing information or looking foolish in front of customers. Happier staff will be loyal and stay with you longer, so you won’t have to spend time recruiting so often. Given current market conditions, not having to recruit is a win all around. Not to mention, you won’t need as many staff, because you won’t be paying them to waste time getting the computers to talk to each other. 


Being more valuable, and extracting more value from your business, and building a business that is based on more valuable customers is the smart way to overcome economic conditions where profit is being squeezed. 

You can’t save or discount your way to survival, so do it the right way and build a more valuable small retail business where you can not only survive but prosper.


About the author

Mikel Lindsaar, CEO and founder of StoreConnect, is an experienced technology entrepreneur whose mission is to infuse small and medium-sized businesses with the power to be successful in eCommerce 3.0 and scale to meet growing demand. Small businesses can’t waste time setting up their business on a platform only to repeat the process by changing platforms when they want to scale, nor do they want to waste time figuring out how to integrate multiple platforms. StoreConnect (built on the World’s Number 1 CRM, Salesforce) gives clients a complete, powerful, configurable eCommerce and CRM solution where they can manage their website, online and in-store sales, provide amazing customer service, run all their digital marketing campaigns, and have up-to-date detailed metrics, reporting and full understanding of their customer. They were awarded Salesforce’s 2021 International Partner Innovation Award of the year for the Retail sector and are changing the ease with which small businesses are run ─ with a manageable price tag. StoreConnect is Time. Well spent. Visit

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By Alexandra Forsch, President, Awin US

Blah blah blah.

Consumers are understandably skeptical about politicians’ and businesses’ efforts towards more sustainable practices. Swedish climate activist Greta Thunberg summed up this collective feeling beautifully with the above response to the 2021 UN Climate Change Conference

And yet despite the skepticism, sustainable commerce drives more customer choices every day – from where they shop to the specific products and services they choose. According to recent research, 53% of shoppers say sustainability is a driving factor in their purchasing decisions. Furthermore, 73% of Gen Z and 68% of millennials report they are willing to pay more for sustainable goods. These figures make every savvy retail CMO take notice.

As a retailer, how do you appropriately join the sustainability movement? Many well-intentioned companies tread lightly around green topics and eco-commerce initiatives. The challenge with pursuing a sustainability agenda or talking about your ecofriendly practices is the terms can be ambiguous.

Should you be a registered Bcorp? Is it enough to offset carbon footprint by planting trees? Should you only buy local, or is it better you buy from businesses eradicating single-use plastics? These questions are complicated further by accusations of corporate ‘greenwashing.’ And sustainability is just one part of a broader discussion around what it means to be ‘ethical’ today. Environmental concerns coexist alongside other vital social issues: diversity of representation, inclusivity, accessibility.  

Transforming to a more sustainable business

For today’s consumers, conscious commercial actions speak louder than words or labels. Shoppers want brands to proactively demonstrate commitments through how they conduct business. They want to see you do

That said, consumers aren’t looking for a grand gesture. Loose change can enact big change and there are several small steps you can take for great impact. 

One way is to collaborate with manufacturers and suppliers to identify ecofriendly products on your shelves and sustainable swaps you can make. In the food and beverage sector, for example, retailers are placing additional focus on ensuring sustainable, local growing practices. And in consumables, several merchants are stocking lower-impact ‘refill’ packages that customers can reuse instead of single-use containers. While this step might seem like a daunting task, it isn’t a shift that needs to happen overnight. Look at leading retailer The Body Shop. Currently, more than 68% of its packaging can be recycled. With a goal to have all products fully-recyclable by 2025, it’s conducting a review of The Body Shop’s whole product portfolio to explore how to increase this percentage in the future – becoming more eco-conscious smartly versus quickly. 

Another way to reduce your company’s carbon footprint is across shipping operations. Many brands are collaborating with logistics partners to deliver more sustainably. These innovations include lighter and compostable materials, product packaging that doesn’t require an additional box for shipping, reversible mailer sleeves that double as return packaging and ‘green delivery days’ in which they transport multiple packages at once instead of making a series of trips to the same location. 

One final way you could improve your brand’s sustainability is by offering on-premise receptacles to collect disused items (regardless of whether they were initially sold by you) to be recycled or repurposed – especially e-waste, beverage containers and clothing. The partnership between Madewell and Cotton is one successful example of this practice, transforming donated denim into housing insulation and offering customers $20 off a new pair of jeans as a thank you. 

The new wave of partnerships

As a for-profit company, becoming a more sustainable enterprise can’t be at the expense of your bottom line. In fact, adopting more ecofriendly practices opens up avenues to connect with that 53% of consumers driven to make sustainable purchases. So how do you reach them? 

One of the best ways to engage with this target audience is via affiliate marketing partnerships. A growing number of affiliate partners (think influencers, bloggers, media houses… even cashback sites and coupon portals) specialize in sustainable and eco-conscious topics, curating recommendations of brands aligned with positive values that consumers can trust to buy from. They see the flexible, controllable nature of the performance-based affiliate marketing model affords a chance to monetize traffic with like-minded retailers while fulfilling their missions.

In these partnerships, you and your team collaborate with these trusted authorities by offering a commission for accountable customer sales and leads, creating relationships that reward sustainability partners when they drive business results for you and help fulfill both their mission and yours.

Such partnerships help shoppers feel part of the drive for a more sustainable world. They empower customers to express their values in their everyday purchases. By buying from you, they demonstrate a commitment to a more eco-conscious future. And this ethical ‘alliance’ helps drive increased purchases and shopper loyalty over shared values in how you drive future growth. 

Putting a strategy into practice

The first step in pursuing these new eco-partnerships is to acquaint yourself with the many partners anxious to collaborate on a performance basis and whose eco-objectives and equities align with your own. 

If you have an affiliate marketing team, they may already be familiar with some of these businesses. Further, your larger marketing team might have someone passionate about these initiatives who can help guide your efforts. 

If your company’s sustainability efforts focus on something other than environmental issues, there are partners also supporting other worthwhile causes. For example, you can work on a performance basis with groups that support active-duty soldiers and veterans, promote universal healthcare access, fund better education, empower individual-level charitable giving, etc. 

Whatever your goals, there are partners ready to help you take action. They align investment with your values, help your business grow and make your customers not only feel better about the initial purchase they make with you but help keep them coming back for more.

About the author

Alexandra Forsch is president of leading affiliate marketing platform Awin. As a seasoned online marketing professional with over 20 years of experience and a proven record of outperforming corporate goals, Alex has a strong background in performance marketing, media planning and buying, online marketing solutions, strategic and financial planning, team building and client relations. She started her journey with us in 2011 as Head of Account Management for and quickly progressed to lead the full North America operation, developing a high performing team and successful partner network as well as overseeing the US migration of to Affiliate Window, and later the rebrand to Awin in 2016. In 2019, Alex was appointed President of all US operations when unifying leadership of Awin and ShareASale, with goals to expand upon our strategic solutions offered to clients across both platforms in North America.

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