According to data from WorldBank, approximately 15% of the world’s population (one billion people) experience some form of disability. But until recently, very few brands embraced the opportunity to provide members of this community with wearable, fashion-forward clothing options.
Retailist spoke with Emma McClelland, founder and CEO of Kintsugi – a UK-based apparel brand that provides bespoke, clothing options for the disability community. Her goal? Change the game for stylists, consumers and members of this inspiring community around the globe. The brand holds a passion for diversity and inclusion within the fashion industry, and a desire advocate for disabled people everywhere.
What problem is Kintsugi solving? Why is this so critical for the market?
Until recently, not many brands were designing with disabled people in mind as an end customer, which means that a lot of clothing isn’t very accessible. As an example, the pockets on women’s jeans are often at hip level, which means you can put your hands in them easily when standing, but not so much when seated (i.e. in a wheelchair). The “adaptive” clothing I saw before setting up Kintsugi was quite bland and it put functionality over fashion.
What made you take the leap to start the brand?
I started the brand after watching a TED Talk by Stephanie Thomas where she said that there were more clothing options available for dogs than disabled people. That was something that really stood out to me.
What we’re trying to do is put the two on an equal playing field and create clothing that adds value for women with particular impairments, but can also be worn, by everybody. Ultimately, it’s about giving people choice and making sure they’re not being presented with unnecessary problems when it comes to clothing and dressing. We strive to provide customers with inclusive, accessible clothing – without compromising style.
Describe a memorable moment for Kintsugi in the past three years.
The company pivoted slightly earlier this year, when we decided to split our offering into two brands. We had a core range of high-quality apparel that was designed to be accessible, but we also had a line of T-Shirts with tattoo-inspired prints of disabled pinup girls (think Rosie the Riveter with a prosthetic arm) and they were quite a different offering than Kintsugi. Frankly, we thought this is a smarter, more workwear/”drinks with the girls” oriented.
As a result, we created K, Babe as a sister brand. It sells apparel that promotes diversity and inclusion across multiple facets, including disability, sexuality and gender.
What are the next steps for Kintsugi? Do you think this is a market that will be expanding in the next few years?
The next steps for us will be to expand our range. We’d like to offer menswear, but I think that’s still a little way off. For now, I want to improve products so they add maximum possible value for our customers.
About Emma McClelland, Kintsugi CEO and Founder
Emma is a former features writer from Manchester. Before founding Kintsugi, she was an editorial manager at a corporate law firm. She founded Kintsugi Clothing in 2018 after watching a TED Talk about accessible design. You can find more information on Kintsugi here.
Related Articles
Black Friday 2024: What Should Retailers be Prepared for?
Undoubtedly, using Black Friday footfall to drive sales volumes is important for retailers. However, if brands want to thrive in the long term, they must not consider short-term sales as their primary and end goal.
Making Payments Personal: How Tailored Experiences Drive Sales and Retention
“To create an effective checkout experience, it’s essential to eliminate friction, offer secure and convenient payment options, leverage context-driven personalization, and maintain strong branding,” writes Donal McGuinness, CEO of Prommt
National Retail Federation Adopts New CMS for The Big Show
The NRF and Storyblok are teaming up to boost Big Show website development, launching for the 2025 event.
From the 1960s to Now: EDIs Evolution Within the Supply Chain
Today’s EDI solutions provide enhanced visibility, tap into advanced technology, and increase resilience against disruptions, opening the door to countless benefits that ensure success in today’s complicated supply chain environment.