The Latest Retail and eCommerce News
With more than half the global population engaging with social media platforms, Social Commerce is growing exponentially. Derek Chew, the CEO of Fullmoon Digital, explains that agile marketing strategies that leverage Social Commerce have become mandatory for a brand’s success.
“Our business simply wouldn’t operate without Inventory Planner. It’s absolutely worth the investment for us – the ROI is massive” – John Mac, Co-Founder
From augmented reality (AR) and virtual try-on tools to shoppable videos, personalized product recommendations, and enhanced content, there are many ways brands and retailers could offer immersive digital product experiences.
Generative AI chatbots are a significant paradigm shift for the retail and eCommerce sectors. By offering advanced features like understanding complex queries, performing tasks, and maintaining conversational context, they have the potential to dramatically improve customer loyalty and Net Promoter Scores (NPS).
To mitigate the impact of labor shortages on customer experience and sales, retailers can empower their associates to provide efficient and high-quality services through technology adoption in-store
The Customer Acquisition Revolution Is Here: Digital Is Bridging The Gap Between B2B Expectations & B2C Experiences Online
Demands now emphasize transparency, seamless transactions, and instant access to information. In fact, a remarkable 86% of B2B decision-makers now indicate a strong preference for self-service tools in reordering processes, a clear sign of a paradigm shift away from traditional sales interactions.